Investigation the Effects of Total Quality Management Implementations on Organizational Performance in Production Corporations: The Sample of Ankara-Ostim
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Apr 12, 2017
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Abstract
The aim of this study is to investigate the effect of Total Quality Management (TQM) applications on organizational performance depends on Production Performance (PP) within context of this aim it is made Anova, correlation and regression analyses by the results of survey data in production corporations that implement TQM and Quality Management Systems (QMS). As a result of these analyses although positive relationship is found between TQM and corporation performance, it is not found explanatory relationship between TQM implementation degree and PP degree.
Keywords: Total quality management, organizational performance, production performance;
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multiple attribute decision making. International Journal of Production Research, 11(35).
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Bilimler Enstitüsü Dergisi, 2(3), 53-64.
Zerenler, M. (2005). Performans ölçüm sistemleri tasarımı ve üretim sistemlerinin performansının
ölçümüne yönelik bir araştırma. Ekonomik ve Sosyal Araştırmalar Dergisi, 1, 1-36.
Beamon, B. M. (1998). Performance, reliability and performability of material handling systems.
International Journal of Production Research, 2(36), 377-393.
Chenhall, R. H. (1997). Reliance on production performance measures, total quality management and
organizational performance. Management Accounting Research, 8, 187-206.
Chong, V. K. & Rundus, M. J.(2004). Total quality management, market competition and organizational
performance. The British Accounting Review, 36(2004), 155-172.
Ertuğrul, İ. & Karakaşoğlu, N. (2005). Toplam kalite yöntemi açısından performans değerlendirme ve
Denizli imalat sanayinde uygulanabilirliğine ilişkin bir çalışma. 7. Ulusal Ekonometri ve İstatistik
Sempozyumu, İstanbul Üniversitesi, 26-27 Mayıs, İstanbul.
Jaafreh, A. B. (2013). The effect of quality management practices on organizational performance in
Jordan: An empirical study. International Journal of Financial Research, 4(1), 93-109.
Joiner, T. A. (2007). Total quality management and performance (The role of organization support and
co-worker support). International Journal of Quality & Reliability Management, 24(6), 617-627.
Karamzadeh, A., Alirezaei, A. & Hashemzadeh, G. (2015). The impact of total quality management
(tqm) on organizational performance. IJER © Serials Publications, 12(4), 1527-1534.
Kaynak, H. (2003). The relationship between total quality management practices and their effects on
firm performance. Journal of Operations Management, 21(2003), 405-435.
Montes, J. L., Jover, A. V. & Ferna´ndez, L. M. M. (2003). Factors affecting the relationship between
total quality management and organizational performance. International Journal of Quality & Reliability Management, 20(2), 189-209.
Parkan, C. & Wu, M. L. (1997). On the equivalence of operational performance measurement and
multiple attribute decision making. International Journal of Production Research, 11(35).
Ulukanoğlu, C. (2000). Toplam kalite yönetimi ve kaizen felsefesi. Dokuz Eylül Üniversitesi Sosyal
Bilimler Enstitüsü Dergisi, 2(3), 53-64.
Zerenler, M. (2005). Performans ölçüm sistemleri tasarımı ve üretim sistemlerinin performansının
ölçümüne yönelik bir araştırma. Ekonomik ve Sosyal Araştırmalar Dergisi, 1, 1-36.